Exchange & Return Policy

How to Request a Return or Replacement

• Step 1: Raise a return or replacement request within 7 days of delivery if you have received a wrong or expired product. For damaged or missing products, the request must be raised within 2 days of delivery.
• Contact us at 01145160020 or email us at lifeyantra.in@gmail.com to submit your request.
• Step 2: Please allow up to 2 working days for us to review your request.
• Step 3: Once approved, our courier partner will arrange pickup of the product from your address.
• Step 4: If reverse pickup is unavailable at your location, you may self-ship the product through a reliable courier service. Courier charges will be reimbursed to your original payment method. For Cash on Delivery (COD) orders, bank account details will be required to process the reimbursement.
• Step 5: After receiving the returned product, we will verify it against your claim and process a replacement or refund. Replacement is subject to product availability.
• Step 6: Once your return request is approved, refunds will be initiated within 48 hours. Depending on your payment provider, it may take 7–10 working days for the amount to reflect in your account.

Cancelling a Return or Replacement Request

If you wish to cancel your return or replacement request, please notify us by sending an email to lifeyantra.in@gmail.com.

If your return request is cancelled, we will refund the eligible amount received from you, excluding delivery charges, without undue delay.

Refunds will be made using the original payment method. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer within 4 to 10 working days after the returned product has been received and verified.

Conditions for Return & Exchange

Returns or replacements are accepted under the following conditions:

• Wrong product delivered.
• Expired product delivered.
• Physically damaged or tampered product or packaging.
• Incomplete order due to missing product(s) or item(s).

Return or Replacement Requests Will Not Be Accepted If

• The product has been opened, used, or altered.
• The original packaging, labels, or cartons are missing.
• The request is made more than 7 days after delivery.
• Damaged or missing products are reported more than 2 days after delivery.

Order Cancellation

Conditions of Order Cancellation

No reimbursement will be made under the following circumstances:

• If the product has been used after opening.
• If the returned product is not in the same condition as it was delivered.
• If the product has been damaged after delivery.

Please ensure that the product remains in good condition while in your possession. The returned product should include:

• Original packaging.
• Instruction manuals.
• Labels and inserts.
• Any accessories or accompanying documents.
• The original purchase receipt.

Returning the Product(s)

If returning a product through a courier arranged by us, please contact us using our Contact Form or email us at lifeyantra.in@gmail.com.

Please pack the product securely in its original packaging and follow the instructions available in the Returns section of this Website.

If you purchased products as a guest, you may also request a courier pickup by contacting us through our customer support number.

No additional return shipping charges will be payable by you for eligible returns processed through the methods described above.

Please note that partial returns are not accepted.

Need Assistance?

If you have any questions regarding returns, exchanges, or cancellations, please contact us through our Contact Us form, call us at 01145160020, or email us at lifeyantra.in@gmail.com.